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*Terms & Conditions*
Welcome to Demand Empire Solution. By accessing or using our website and services, you agree to the following terms and conditions.
1. Products
We specialize in custom sublimation jerseys made to customer specifications. All products are made-to-order.
2. Orders
Orders are only confirmed upon full payment. Customizations are final after customer approval.
3. Pricing
All prices are in Ringgit Malaysia (RM). Discounts may apply for bulk purchases.
4. Intellectual Property
All content, designs, and logos are the property of Demand Empire Solution. Unauthorized reproduction is strictly prohibited.
5. Limitation of Liability
Demand Empire Solution is not liable for any damages from the use or misuse of our products.
6. Governing Law
These terms are governed by the laws of Malaysia.
*Cancellation & Refund Policy*
Due to the customized nature of sublimation jerseys, we offer limited cancellation and refund options.
Cancellations
You may cancel an order within 24 hours of purchase for a full refund.
After 24 hours, cancellations are no longer accepted.
Refunds
Refunds are only issued for defective or incorrect items caused by our error.
Requests must be made within 7 days of receiving your order and must include photo evidence.
Exchanges
Size exchanges are allowed if the item is unworn and returned within 7 days.
Customers are responsible for return shipping.
*Shipping Policy*
We are committed to delivering your custom sublimation jersey safely and on time.
Processing Time
Standard production: 7–14 business days after design approval.
Rush production may be available for an additional fee.
Shipping Time
Domestic: 3–7 business days
International: 7–21 business days (subject to customs delays)
Shipping Costs
Calculated during checkout based on location and weight.
Tracking
A tracking number will be sent via email once your order ships.
Delays
We are not liable for shipping delays due to third-party carriers or unforeseen circumstances.
*Privacy Policy*
We respect your privacy and are committed to protecting your personal information.
Information We Collect
Name, email, and phone number
Shipping and billing address
Order and transaction details
How We Use Your Information
To fulfill orders
To send order and shipping updates
To improve our products and services
With your permission, for marketing
Data Security
We use secure servers and encryption technology to protect your data.
Sharing Information
We only share your data with service providers necessary to fulfill your order (e.g., shipping companies, payment processors). We do not sell or trade your personal information.
Your Rights
You may request access, correction, or deletion of your data at any time by contacting us.